VIRTUAL ASSISTANT GUIDE

Who is a virtual assistant at HeyBeatrice?

A virtual assistant at HeyBeatrice is an independent contractor who provides specialized support services to clients (professionals) from a remote location, usually a home office.

Typical tasks our virtual assistants might perform include; operational support, graphic design, content writing, social media management, etc.

PLEASE NOTE:
HeyBeatrice assistants are freelancers and not full-time employees.

Types of freelance virtual assistants at HeyBeatrice

Our VAs’ offer specialized support to clients and are as follows:

Operations assistant

Operations assistants provide administrative support to senior staff, managers and executives.

Duties


Operations assistant requirements


Social media assistant

Social media assistants help manage a client’s social media platforms. Responsibilities include brainstorming campaigns, creating social media posts, and analyzing analytics.

Duties


Social media assistant requirements


Graphic design assistant

Graphic design assistants support entrepreneurs, marketers and designers with logo & brand designs, social media graphics, book covers and eBook designs, print designs, brochures, branded characters, flyers etc.

Duties


Graphic design assistant requirements


Content writing assistant

Content writing assistants specialize in content writing, content marketing, and content creation in general. They support clients with writing blog posts, news articles, marketing content, emails and newsletters, product descriptions, website content, eBooks, and so on.

Duties


Content writing assistant requirements


Academic assistant

Academic assistants work with clients who are professors, teachers, lecturers, and academic personnel to provide academic support. They perform tasks such as creating lesson plans, carrying out academic research, professional transcriptions, proofreading and editing.

Duties


Academic assistant requirements

General requirement for a HeyBeatrice VA

Tips for working with a client

Over communicate

The worst thing you can ever do is to keep a client guessing on where you are or what you’re doing. Being responsive to your clients is essential in establishing a good relationship.

Be professional. ALWAYS

Even if they say they understand your kids are home, they don’t want to see or hear them when they’re on a call with you (this goes for animals too). This is their business and they are paying you to help them.

Be organized

This goes for both you and your client, regardless of what service you offer. You need to have systems and processes in place for working together, for your sanity as well as your client’s. You want to always make it easy for someone to work with you.
This also goes along with organizing your schedule. Depending on the number of clients you work with, you’ll need to time-block certain hours/days for each one.

Take Constructive Feedback from Clients

You need to be willing to listen to and learn from your clients. Don’t assume you know everything about them and about writing in the way they need you to. Keep the communication open and make sure they know you are open to any and all suggestions they can make to help you write better.

Keep to Deadlines

As a Virtual Assistant, it is to keep a date you’ve committed to. Keep all deadlines, and try not to miss a single one. As a matter of fact, it’s a smart plan to be early with every single project you deliver. You can do this by planning ahead and working smart.

Ask For Feedback

Too many Virtual Assistants are afraid to ask how they are doing for fear that their clients will complain. Think about this: a complaint is nothing but an opportunity in disguise. No client will complain to you unless they hope you will receive that complaint and adjust accordingly. If they were so unhappy with you that they didn’t want to work with you then they would just stop sending you work.
Take complaints with gratitude and ask what you can do to make it better.

Be Confidential

To avoid disastrous outcomes, do not directly or indirectly disclose to any person other than a representative of a client you are servicing, any confidential or proprietary information pertaining to a client, such as customer lists, contacts, financial data, sales data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets.

Compensation

HeyBeatrice compensates freelance virtual assistants based on hours worked. The total amount for the number of hours worked will be calculated and paid to the General Virtual Assistant at the end of the client’s billing cycle (Monthly).

The compensation rates for our freelance virtual assistants currently stands at:
$5 per hour
*Rates are subject to change*

Scenario example 1;

If a client pays for 60 hours of support from a virtual assistant, and the virtual assistant works for exactly 60 hours, he/she will be paid $300 (i.e., $5 x 60 hours)

Scenario example 2;

If a client pays for 30 hours of support from a virtual assistant, and the virtual assistant works for exactly 25 hours, he/she will be paid $125 (i.e., $5 x 25 hours). The remaining 5 hours will be rolled-over to the next billing cycle.

PLEASE NOTE

Payments are made directly to the virtual assistant’s account within 7 days after the client’s billing cycle has ended.

Ready to become a HeyBeatrice virtual assistant?

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