Please read these Terms of service (these "Terms") carefully as they govern your use of HeyBeatrice’s virtual assistant service.
HeyBeatrice is a division of Larrani Ltd. These Terms of service therefore constitute an agreement between you (‘‘Client’’) and Larrani Ltd. (‘‘HeyBeatrice’’, “Us”, “Service provider”, “We” or “the website’’).
By clicking to accept or agree to the Terms on the website, or otherwise using, the HeyBeatrice Service, you accept and agree to be bound and abide by these Terms. If you do not want to agree to the Terms, then you must not accept on our website, or use HeyBeatrice Service.
HeyBeatrice provides Virtual Assistant Services, to professionals and businesses by using independent contractors (“Virtual Assistants”).
It is understood by both parties that both HeyBeatrice and its virtual assistants are Independent Contractors and are not Employees of the Client, and this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected. The Client will not provide benefits, including health insurance, paid vacation or any other Employee benefit for HeyBeatrice and its virtual assistants. HeyBeatrice is also responsible for his or her own taxes and other withholdings from his or her payments.
Communication with your dedicated virtual assistant will be done via a secure Slack channel.
Based on the subscription plan chosen by the Client, the Virtual assistant is obligated to perform tasks within the stipulated number of hours selected in the plan.
Due to the virtual nature of the relationship, the Client understands the importance of communication, and agrees to respond to questions, requests and communications from the Virtual Assistant(s) in a timely manner.
Poor planning or miscommunication on the part of Client will not constitute an emergency for the Virtual Assistant(s). Client understands that the virtual assistant(s) may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work.
Client agrees that the accuracy of information supplied to the Virtual Assistant(s) is the sole responsibility of Client, and that they are not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client. Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing and accuracy. HeyBeatrice and its Virtual Assistants are not responsible for errors or omissions on the Client’s part.
A Confidentiality Clause forms part of our Service Agreement, which must be fully executed before any work commences. HeyBeatrice and its Virtual Assistants will not at any time, either directly or indirectly, use for its personal benefit or disclose, or communicate in any manner any information that is pertaining to its clients. All your information will be kept strictly confidential. This provision shall remain effective even after the termination of all agreements and projects. Upon termination of agreements, HeyBeatrice and its Virtual Assistants will return all documentation, records or other items that were used or created by HeyBeatrice for its clients during the term of our agreement. Each party shall keep confidential and not without the disclosing party’s prior written consent disclose to any third party any information of a confidential nature received from the disclosing party which relates to the business of that party whether or not such information is marked as confidential (“Confidential Information”). “Confidential Information” means all information whether in written, oral or electronic format and whether disclosed directly or indirectly, designated as such by you, which relates to the business, affairs, customers, products, developments, operations, processes, pricing, networks, trade secrets, design rights, know-how and personnel of your company or an associate company, if applicable.
Expenses such as mileage, long-distance telephone charges, payments made to vendors and third-parties, shipping and handling costs are not included in any fees and will be billed to Client separately by the Virtual assistant. Payments for such expenses are made directly to the Virtual Assistant and not HeyBeatrice.
HeyBeatrice and all virtual assistants working on their behalf reserve the right to refuse to work for any client if they have reasonable grounds to feel uncomfortable or unsure of any requests.
The services are provided “as is” and “as available.” HeyBeatrice disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms. In addition, HeyBeatrice makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the services or any services requested through the use of the services, or that the services will be uninterrupted or error-free. HeyBeatrice does not guarantee the quality, suitability, safety or ability of third-party providers. you agree that the entire risk arising out of your use of the services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.
HeyBeatrice liability on any claim of any kind for any loss or damage arising out of, in connection with or resulting from this agreement or from the performance or breach thereof shall in no case exceed the total amount of the invoice which gives rise to the claim.
To the fullest extent permitted by the Applicable Law (and in the absence of fraud, willful default or gross negligence as determined by the final judgement of a competent court), neither HeyBeatrice or our directors, employees, officers, agents or sub-contractors will be responsible and/or liable for:
Nothing in these Terms & Conditions shall be interpreted as excluding or restricting any legal liability on us or others where liability cannot legally be excluded or restricted.
The Client and/or or its affiliates shall fully indemnify and hold harmless HeyBeatrice, to the full extent permitted by law, from any and all claims, liabilities, Losses, costs and expenses arising directly or indirectly, in connection with the performance by or on behalf of HeyBeatrice of the right and/or obligations under the Agreement and/or the rendering of any Service and which may be suffered or incurred by HeyBeatrice or any of the employees and/or officers from time to time in connection with the provision of Services, except for any claims resulting from negligence, willful misconduct or fraudulent behavior (a finding to such effect by the final judgement of a competent court).
If one or more of the provisions hereof shall be held to be invalid, illegal or unenforceable, the validity and enforceability of its other provisions shall not be affected thereby.
This Terms and Conditions shall be governed by and construed in accordance with the Laws of the Federal Republic of Nigeria and the Parties submit to the jurisdiction of the Courts of Nigeria.
Either party may terminate the agreement constituted by these Terms at any time by notice of not less than one full Monthly Subscription Charge period.
All notices shall be given to the parties at their respective addresses or through their respective email addresses.
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